Shipping
Where does Klyvera ship?
Where does Klyvera ship?
We offer shipping to all locations within the United States. At this time we do not provide international shipping outside of the USA.
What should I do if I haven't received my order?
What should I do if I haven't received my order?
If your order hasn’t been delivered within the expected timeframe and there are no recent updates, we recommend checking your tracking details first. If you notice any problems with the tracking status, please contact our customer support team for help.
You can contact us by email at support@klyvera.com or by phone at +18574653257. Our phone lines are open from 9 AM to 5 PM EST, Monday to Friday (closed on weekends). We aim to respond within 24 hours during business hours.
How do I track my parcel?
How do I track my parcel?
Once your order leaves our warehouse, we’ll send you a confirmation email containing a tracking number so you can track the status and location of your delivery.
How can I update my shipping address after placing an order?
How can I update my shipping address after placing an order?
If you notice a mistake in your shipping address, please email us as soon as possible, within 24 hours at support@klyvera.com, and include your name and order number. We'll do our best to update the address before your order ships. After dispatch, address changes aren't guaranteed, but we'll do everything we can to assist.
Return & Refunds
Do you accept product returns?
Do you accept product returns?
Yes, we accept returns under our 30-Day Return Policy. To qualify, items must be in brand-new, unused condition and returned in their original packaging.
If you have any questions about the return process, feel free to email us at support@klyvera.com or call us at +18574653257. Our phone lines are open from 9 AM to 5 PM EST, Monday to Friday (closed on weekends). We aim to respond within 24 hours during business hours.
When will I receive my refund?
When will I receive my refund?
After we receive and inspect your returned item, your refund will be issued within 10–12 business days, depending on your card provider’s processing time. Refunds can only be credited to the original payment method used during checkout.
How do I start a return?
How do I start a return?
To start a return please email us on support@klyvera.com. For full information visit us our return policy page.
Payments & Security
What payments methods are accepted?
What payments methods are accepted?
We accept the following payment methods:
- Visa
- MasterCard
How do I know my transaction is secure?
How do I know my transaction is secure?
At Klyvera, your security is our priority. Every credit card transaction is handled in a secure environment, protected by 128-bit SSL encryption, you’ll notice this by the padlock icon in the top-left corner of your browser.
We never store your credit card details after your purchase is complete. Instead, your payment information is securely transmitted to our trusted banking partners. You can shop with confidence, knowing your financial data is safe.
To ensure a secure and seamless shopping experience, Klyvera uses a payment security screening process. In some cases, we may need to verify customer information before approving an order. Please make sure your contact details are up to date in case we need to get in touch.
To learn more about payments and security please view our Billing Terms & Conditions page.
Company & Contact
Where is Klyvera based?
Where is Klyvera based?
We're based out of Massachusetts in the USA.
239 Rangeway Rd, North Billerica, MA 01862, USA
How can I contact Klyvera?
How can I contact Klyvera?
You can contact us by phone or email:
- Phone: +18574653257
- Email: support@klyvera.com
Lines are open between 9am to 5pm EST (except weekends, when we are closed). We aim to respond within 24 hours during our 9am to 5pm EST business hours.
Klyvera
Open Monday-Friday
9AM-5PM EST
Company Name: ECOMG LLC
EIN: 301373855
Email: support@klyvera.com
Phone: +18574653257
Address: 239 Rangeway Rd, North Billerica, MA 01862, USA
We aim to respond within 24 hours during our 9am to 5pm EST business hours.
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Call Us
Reach us at:+18574653257. Lines are open between 9am to 5pm EST (except weekends, when we are closed).
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Email Us
Our email is support@klyvera.com. We aim to respond within 24 hours during our 9am to 5pm EST business hours.
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Returns
See Return & Refund PolicyReturns are accepted within 30 days of delivery, ensuring product satisfaction.