Shipping Policy

Order Processing Time

Orders placed before 5:00 PM EST are generally processed within 1 to 2 business days (Monday to Friday) from the time the order is received. During high-demand periods or unexpected situations, processing may take longer. In such cases, customers will be informed of any delays as soon as possible.

Shipping Coverage

We offer free standard shipping for all orders within the United States. We do not ship internationally outside of the United States.

Delivery Schedule

• Order Cutoff: Orders placed after 5:00 PM EST will be processed on the next business day
• Handling Time: 1 to 2 Business Days (Monday to Friday)
  
• Transit Time: 3 to 5 Business Days (Monday to Friday)
• Estimated Delivery Window: 4 to 7 Business Days in total
• Price: Free

Order Tracking

After completing your purchase, you'll receive a shipping confirmation email that includes your tracking number and a link to our tracking page. You can use this number to check your order’s status. If you need help, feel free to email us at support@klyvea.com. We aim to respond within 24 hours during our 9am to 5pm EST business hours.

Shipping Carrier Information

We rely solely on the United States Postal Service (USPS) for all deliveries.

• Orders are shipped using USPS standard services.
• Estimated delivery times are based on USPS guidelines and may differ depending on your location.

Shipping Restrictions

Once an order is in transit, we are unable to modify the delivery address. If you need to change the shipping location, please contact us within 24 hours of placing your order at support@klyvea.com. Our customer service team is available from 9:00 AM to 5:00 PM EST and aims to reply within 24 hours.

I've changed my mind. How do I cancel my order?

If you decide to cancel your order before it has been shipped, you can do so at any time. We’ll process a full refund within 24 hours of the cancellation request.

Need help with a return? Feel free to contact us at support@klyvea.com. Our team responds within 24 hours during our business hours (9:00 AM to 5:00 PM EST).

My order has arrived damaged. What shall I do?

If your order arrives damaged and the courier is present, we recommend refusing the delivery and notifying our customer support right away. If the parcel has been delivered without you being present, please contact customer service with next steps and we'll aim to refund you as per our return policy.

What if my order gets lost in mail?

If your order hasn’t arrived within 7 business days, please contact us. We’ll work with our shipping provider to track the package. If the parcel is confirmed lost and the delivery address provided was correct, we will ship a replacement at no additional cost. However, if the address entered at checkout was incorrect and the package was delivered there, we are not responsible for replacing the item.

Questions about our shipping policy?

If you have any questions, we recommend reviewing our FAQs. For further help, don’t hesitate to reach out to us. We aim to respond within 24 hours during our 9am to 5pm EST business hours.

Klyvera

Company Name: ECOMG LLC

EIN: 301373855

Email: support@klyvera.com

Phone: +18574653257

Address: 239 Rangeway Rd, North Billerica, MA 01862, USA

Customer Support Hours: 9AM-5PM EST, Monday-Friday

We aim to respond within 24 hours during our 9am to 5pm EST business hours.