Privacy Policy

Klyvera is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you browse or make a purchase from our website.

Collection of Personal Information

When you visit our site, we collect details about your device, browsing behavior, and the information required to complete your orders. We may also collect additional data if you reach out for customer support. Throughout this policy, "Personal Information" refers to any data that can be used to identify an individual.

Device Information

• Purpose: To enhance website performance and user experience
• How it's collected: Automatically through cookies, log files, tags, pixels, and other technologies
• Disclosure: Shared with Shopify, our eCommerce platform provider
• Examples: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions

Order Information

• Purpose: To fulfill orders, process payments, arrange shipping, and offer customer support
• Source: Provided directly by you
• Disclosure: Shared with Shopify to support order fulfillment
• Examples: Name, billing/shipping address, email, phone number, payment details

Customer Support Information

• Purpose: To help respond to customer service inquiries
• Source: Provided by you during communication

Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has shared information with us, please contact us so we can delete it.

Sharing Personal Information

• Shopify: We use Shopify to power our store. View Shopify’s privacy policy.
• Legal Compliance: We may disclose information when required by law or to protect our rights.

Behavioral Advertising

We use your Personal Information to deliver targeted ads and marketing we think may interest you.

• Google Analytics: Google Privacy Policy, Opt out
• Marketing Partners: We may share usage behavior via cookies or similar tools
• Shopify Audiences: Enables ads from other Shopify merchants

Learn more at the Network Advertising Initiative.

Opt out of ads: Facebook, Google, Bing, or DAA

Using Personal Information

We use your data to fulfill orders, process payments, manage shipping, and send product or promotional updates. We comply with GDPR and CCPA regulations.

Your Rights

If you're a California resident, you may request to access, update, or delete your data, or authorize an agent to do so. Contact us to exercise your rights.

Cookies

Cookies help optimize your browsing experience. You may adjust settings in your browser. Disabling cookies may affect site functionality.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session
checkout_session_lookup	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
identity-state	Used in connection with customer authentication.	24h
identity-state-<<token>>	Used in connection with customer authentication.	24h
identity_customer_account_number	Used in connection with customer authentication.	12w

 

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session

 

The length of time a cookie stays on your device depends on whether it is a “session” cookie or a “persistent” cookie. Session cookies remain in effect only while your browser is open and are deleted once you close it. Persistent cookies, on the other hand, stay on your device until they expire or are manually removed. Most of the cookies we use are persistent and may remain active anywhere from 30 minutes to two years after being placed on your device.

You have several options to control and manage cookies. However, please be aware that deleting or disabling cookies can affect your browsing experience. Some features of our website may not function properly if cookies are turned off.

By default, most internet browsers accept cookies. If you prefer, you can change your browser settings to block or remove cookies. These options are typically found in the “Tools” or “Preferences” section of your browser. For detailed instructions, refer to your browser’s help documentation.

Changes

We may update this Privacy Policy to reflect changes in operations or legal requirements. Please review periodically.

Do Not Track

Our systems do not respond to “Do Not Track” signals at this time.

Complaints

If you have concerns about our data practices, please contact us. You may also reach out to your local data protection authority.

We aim to respond within 24 hours of your inquiry, during our business hours of 9 am to 5pm EST.

Klyvera

Open Monday-Friday

9AM-5PM EST

Company Name: ECOMG LLC

EIN: 301373855

Email: support@klyvera.com

Phone: +18574653257

Address: 239 Rangeway Rd, North Billerica, MA 01862, USA

We aim to respond within 24 hours during our 9am to 5pm EST business hours.