Privacy Policy

Klyvera is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you browse or make a purchase from our website.

Collection of Personal Information

When you visit our site, we collect details about your device, browsing behavior, and the information required to complete your orders. We may also collect additional data if you reach out for customer support. Throughout this policy, "Personal Information" refers to any data that can be used to identify an individual.

Device Information

• Purpose: To enhance website performance and user experience
• How it's collected: Automatically through cookies, log files, tags, pixels, and other technologies
• Disclosure: Shared with Shopify, our eCommerce platform provider
• Examples: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions

Order Information

• Purpose: To fulfill orders, process payments, arrange shipping, and offer customer support
• Source: Provided directly by you
• Disclosure: Shared with Shopify to support order fulfillment
• Examples: Name, billing/shipping address, email, phone number, payment details

Customer Support Information

• Purpose: To help respond to customer service inquiries
• Source: Provided by you during communication

Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has shared information with us, please contact us so we can delete it.

Sharing Personal Information

• Shopify: We use Shopify to power our store. View Shopify’s privacy policy.
• Legal Compliance: We may disclose information when required by law or to protect our rights.

Behavioral Advertising

We use your Personal Information to deliver targeted ads and marketing we think may interest you.

• Google Analytics: Google Privacy Policy, Opt out
• Marketing Partners: We may share usage behavior via cookies or similar tools
• Shopify Audiences: Enables ads from other Shopify merchants

Learn more at the Network Advertising Initiative.

Opt out of ads: Facebook, Google, Bing, or DAA

Using Personal Information

We use your data to fulfill orders, process payments, manage shipping, and send product or promotional updates. We comply with GDPR and CCPA regulations.

Your Rights

If you're a California resident, you may request to access, update, or delete your data, or authorize an agent to do so. Contact us to exercise your rights.

Cookies

Cookies help optimize your browsing experience. You may adjust settings in your browser. Disabling cookies may affect site functionality.

The length of time a cookie stays on your device depends on whether it is a “session” cookie or a “persistent” cookie. Session cookies remain in effect only while your browser is open and are deleted once you close it. Persistent cookies, on the other hand, stay on your device until they expire or are manually removed. Most of the cookies we use are persistent and may remain active anywhere from 30 minutes to two years after being placed on your device.

You have several options to control and manage cookies. However, please be aware that deleting or disabling cookies can affect your browsing experience. Some features of our website may not function properly if cookies are turned off.

By default, most internet browsers accept cookies. If you prefer, you can change your browser settings to block or remove cookies. These options are typically found in the “Tools” or “Preferences” section of your browser. For detailed instructions, refer to your browser’s help documentation.

Changes

We may update this Privacy Policy to reflect changes in operations or legal requirements. Please review periodically.

Complaints

If you have concerns about our data practices, please contact us. You may also reach out to your local data protection authority.

We aim to respond within 24 hours of your inquiry, during our business hours of 9 am to 5pm EST.

Klyvera

Company Name: ECOMG LLC

EIN: 301373855

Email: support@klyvera.com

Phone: +18574653257

Address: 239 Rangeway Rd, North Billerica, MA 01862, USA

Customer Support Hours: 9AM-5PM EST, Monday-Friday

We aim to respond within 24 hours during our 9am to 5pm EST business hours.