Terms of Service

AGREEMENT TO OUR LEGAL TERMS

We are ECOMG LLC ("Company," "we," "us," "our"), trading as Klyvera.

We operate the website https://klyvera.com/ (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Klyvera, an e-commerce site that provides home and outdoor products to customers in the US.

You can contact us by emailing us at support@klyvera.com, or by calling us on +18574653257. We aim to respond within 24 hours during our 9am to 5pm EST business hours (Monday-Friday).

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Klyvera, concerning your access to and use of the Services. You accept that by using the Services, you have read, understood, and agree to be subject to these Legal Terms. If you do not agree to any of these legal terms, you are expressly prohibited from using the Services and must discontinue use immediately.

We will provide you advance notice of any scheduled modifications to the Services you are using. The amended Legal Terms shall take effect upon publishing or contacting you by support@klyvera.com. By using the Services after the effective date of such modifications, you agree to be bound by the new terms.

The Services are designed for users aged at least 18. Individuals below the age of 18 are not authorized to use or register with the Services.

We recommend you download and print a copy of the Legal Terms for your records.

1. OUR SERVICES

The content and functionality provided through the Services are not intended for access or use by individuals or organizations in jurisdictions where such use would violate laws or require us to meet specific registration requirements. If you choose to access the Services from such locations, you do so voluntarily and are solely responsible for ensuring compliance with any applicable local laws.

Additionally, the Services are not tailored to meet regulations specific to certain industries—such as those under the Health Insurance Portability and Accountability Act (HIPAA), the Federal Information Security Management Act (FISMA), or similar frameworks. Therefore, if your activities are governed by these types of regulations, you should not use the Services. Use of the Services must also not breach the requirements of the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

All intellectual property associated with our Services—including but not limited to source code, databases, features, software, site layouts, written content, videos, audio, images, and graphics (collectively, “Content”)—along with our trademarks, service marks, and logos (“Marks”), are either owned or licensed by us.

These Content and Marks are safeguarded by copyright, trademark, and other relevant intellectual property and competition laws in the United States and internationally.

We provide all Content and Marks through the Services “AS IS” solely for your personal, non-commercial use.

You are granted a limited, non-exclusive, non-transferable, and revocable license to:

• Access the Services;
• Download or print portions of the Content you’re entitled to access—

strictly for personal and non-commercial purposes.

Unless explicitly permitted in these Legal Terms or with our prior written consent, you may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit, sell, license, or otherwise use any part of the Services, Content, or Marks for commercial use.

If you'd like to use any part of the Services, Content, or Marks outside of these permissions, please contact us at support@klyvera.com. If permission is granted, you must clearly attribute ownership to us and ensure all copyright or proprietary notices are retained and visible.

All rights not expressly granted to you remain reserved by us. Any unauthorized use of our intellectual property will be considered a serious breach of these Legal Terms, and your access to the Services may be revoked immediately.

Your submissions

Before using our Services, please read this section along with the "PROHIBITED ACTIVITIES" section carefully so you understand the rights you are granting us when you provide any content,  and the responsibilities you accept when posting or uploading content through our Services.

Submissions: When you send us any questions, feedback, suggestions, ideas, or other information related to the Services, referred to as "Submissions," you give us full ownership of all related intellectual property rights. This means we can use, share, and apply your Submissions freely for any lawful purpose, including commercial use, without needing to credit or compensate you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

• You confirm that you have read and accepted our "PROHIBITED ACTIVITIES" section and agree not to post, send, upload, or transmit any content that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening, sexually explicit, false, misleading, or deceptive.
• You confirm that the content you submit is either your original work or that you have the necessary licenses and rights to share it. You also confirm that you have full authority to grant us the rights described above.
• You further confirm that your submission does not contain any confidential information.
• You take full responsibility for the content you provide and agree to protect us from any loss or legal consequences that may result if your submission violates this section, the rights of others, or any laws that apply.

You accept full responsibility for your Submissions and agree to indemnify us in advance for any and all damages we may incur as a result of your violation of (a) this section, (b) the intellectual property rights of any third party, or (c) applicable law.

3. USER REPRESENTATIONS

By using the Services, you confirm and assure the following:
(1) you have the legal authority and capacity to agree to these Legal Terms
(2) you are not considered a minor under the laws of your place of residence
(3) you will not use automated tools or non-human methods such as bots or scripts to access the Services
(4) you will not use the Services for any illegal or unauthorized purpose
(5) your use of the Services will comply with all applicable laws and regulations.

If you provide any information that is false, incorrect, outdated, or incomplete, we reserve the right to suspend or terminate your account and to block your access to the Services, either in part or entirely, at any time.

4. PRODUCTS

We make every effort to accurately display the colors, features, specifications, and details of the products offered through our Services. However, we cannot ensure that all product descriptions, including colors and features, are completely accurate, complete, reliable, current, or without errors. The way colors and details appear on your screen may differ slightly from the actual product due to variations in device displays.

Product availability is not guaranteed and may change at any time. We also reserve the right to stop offering any product whenever we choose. Prices for all items are subject to change without prior notice.

5. PURCHASES AND PAYMENT

We accept the following forms of payment: 

• Mastercard
  
• Visa

You agree to provide complete, accurate, and current purchase and account information when using the Services. You also agree to update your details quickly, including your email address, payment method, and card expiration date, so we can complete your transactions and communicate with you effectively. Any required sales tax will be added to your total. Prices may change at any time. All payments must be made in United States dollars.

You agree to pay all charges at the rates in effect at the time of purchase, including any required shipping fees. You give us permission to charge your selected payment method for these amounts when the order is placed. We reserve the right to correct any pricing errors, even after a payment has been requested or received.

We may decline any order submitted through the Services at our discretion. We also reserve the right to limit or cancel the quantity of items purchased by a single person, household, or order. These limits may apply to orders associated with the same customer account, billing address, shipping address, or payment method. We may also restrict or cancel any order that we believe has been placed by a reseller, distributor, or other commercial buyer. Please review our Billing Terms and Conditions for more information.

6. RETURN POLICY

Please review our Return Policy prior to making any purchases. 

7. PROHIBITED ACTIVITIES

Use of the Services is limited strictly to the purposes for which they are provided. Using the Services for business or commercial reasons is not permitted unless we have given express permission in advance.

In using the Services, you also agree not to do the following:

• Collect data or other content from the Services in an organized way in order to build or assemble a collection, index, archive, or list, unless we have given written consent.
• Mislead us or other users in any way, especially if you are attempting to gain sensitive account information such as login credentials.
• Attempt to bypass or interfere with the security functions of the Services, especially those that manage how the content can be copied or used.
• Speak negatively about us or the Services in a way that causes harm to our reputation or operations.
• Use any data from the Services to intimidate, abuse, or harm another person.
• Misuse our customer support resources or submit false claims of misconduct.
• Use the Services in ways that break any applicable laws or regulations.
• Create links to or embed the Services into other websites without permission. You may not upload or distribute harmful code, viruses, or other disruptive elements that interfere with the Services, including spam or repeated text posts.
• Use tools or programs to perform tasks automatically on the Services such as sending messages or collecting information.
• Remove any copyright or ownership notices from content on the Services.
• Try to impersonate someone else by using their username or details.
• Post or send content that secretly collects information, such as invisible pixels, tracking bugs, or similar technology sometimes known as spyware or passive tracking tools.
• Disrupt or overload our systems, servers, or networks in any way. You may not threaten, intimidate, or abuse our staff or partners involved in providing the Services.
• Try to get around any access controls or security systems built into the Services. You must not alter, copy, or break apart any software from the Services, such as code written in PHP, JavaScript, HTML, or other languages, unless the law allows it.
• Use, build, or share any software or systems that interact with the Services automatically, such as bots, scrapers, or tools for reading content offline, unless doing so through regular web browsers or search engines.
• Use someone else to place purchases on your behalf unless explicitly allowed.
• Create fake accounts or collect usernames and email addresses of other users in order to send them unwanted messages or promotional content.
• Use the Services in ways that restrict our ability to do business or compete, or use them to support any type of revenue-generating operation.

8. USER GENERATED CONTRIBUTIONS

Users are generally not allowed to post or share content directly through the Services. However, in certain cases, you might be allowed to create, submit, share, display, send, perform, distribute, or publish content or materials to us or on the Services. These contributions may include things like text, articles, videos, audio recordings, images, graphics, suggestions, personal information, or similar content. Some of this may be seen by other users or shared through other websites. Therefore, anything you submit may be handled according to our privacy policy.

When you provide any contribution, you confirm and agree to the following points:

• Your contributions do not violate anyone else's intellectual property rights. This includes copyrights, patents, trademarks, trade secrets, or moral rights.
• You have all necessary licenses, rights, and permissions to allow us, the Services, and other users to use your content as allowed under these terms, or you are the original creator and rightful owner of the content.
• If your contribution includes anyone who can be identified, you have obtained their written consent to use their name or image in the ways the Services may display or distribute content.
• Your contributions must not be false, misleading, or deceptive in any way.
• You must not use your contributions to advertise, promote, or send any form of unsolicited content such as promotions, advertisements, chain messages, spam, or pyramid schemes.
• Your content must not be offensive, obscene, hateful, violent, harassing, defamatory, or otherwise inappropriate. It should not mock, threaten, or target anyone in a harmful way.
• Your contributions must follow all applicable laws and rules.
• Your content must not violate anyone's privacy or publicity rights. It should not include any content related to child exploitation or anything that may harm minors.
• You must not include offensive language or comments based on disability, race, nationality, gender, or sexual orientation.
• You must not post anything that breaks these terms or local laws, and you must not include links to such materials.

Any content that breaks these rules may result in the removal of your content or termination of your access to the Services. Let me know if you want this shortened or adapted for a privacy policy or legal terms document.

9. CONTRIBUTION LICENSE

You agree that we may access, store, process, and use any information or personal data you provide in line with our Privacy Policy and your chosen preferences. If you send us suggestions or feedback about the Services, you give us full permission to use and share that input for any purpose. We will not provide you with any compensation for this and will not claim ownership over your contributions.

You remain the full owner of your contributions, including any related intellectual property or other rights. We are not responsible for any claims or statements made in your contributions. You agree to release us from any responsibility related to your content and to protect us from any legal claims that may arise because of it. You take full responsibility for everything you contribute.

10. GUIDELINES FOR REVIEWS

Certain parts of the services may allow you to post ratings or reviews. If you choose to submit a review, please follow these guidelines: (1) It is advised that you have direct personal experience with the item or service you are reviewing. (2) Reviews should not include profanity or language that is abusive, racist, harmful, or hateful. (3) Discriminatory comments based on religion, race, gender, nationality, age, marital status, sexual orientation, or disability are not allowed. (4) Avoid mentioning any illegal activity. (5) You should not have ties to competing businesses.

We reserve the full right to approve, reject, or remove reviews at our sole judgment. We are not required to monitor or delete any review, even if someone considers it offensive or incorrect. The thoughts shared in reviews do not necessarily reflect the views of our company, its partners, or affiliates. We are not responsible for any damage, loss, or expense that may result from a review.

By submitting a review, you grant us permanent permission to use the review content in any form, including copying, editing, translating, displaying, or distributing it. This permission applies worldwide, without cost, and can be transferred or licensed to others.

11. THIRD-PARTY WEBSITES AND CONTENT

The Site may contain links to other websites operated by outside parties, along with various types of content such as articles, photos, text, graphics, images, designs, music, sounds, videos, software, and other materials that are owned or provided by external sources. These are referred to as third party websites and third party content. We do not review, monitor, or verify the accuracy or suitability of any external sites or materials. Therefore, we cannot be held responsible for anything you may access, view, or install from these third party sources.

This includes the nature of their content, reliability, data practices, or other policies. Our inclusion of links or references to such content does not mean we approve or endorse it. If you choose to leave our services and visit or use a third party site or its materials, you do so at your own risk and outside the terms of our agreement.

We recommend reviewing the terms and privacy policies of any external websites or tools you decide to use, especially if you are providing personal information or entering into a transaction. Any purchases or actions taken on third party websites are strictly between you and that external company. We are not involved and do not accept responsibility for any part of such transactions.

By using these third party services or content, you agree that we are not responsible for any loss or damage you may experience. You also agree to protect us from any claims or issues that may arise due to your interaction with those external sources.

12. SERVICES MANAGEMENT

We have the right, though we are not required, to take the following actions:

1. Monitor the Services to identify any violations of these Legal Terms
2. Take legal action against any user who, in our judgment, breaks the law or breaches these Legal Terms — this may include reporting the user to relevant law enforcement authorities
3. Refuse, restrict, limit, or disable access to any part of the Services, to the extent that technology allows

We may exercise these rights entirely at our own discretion and are not obligated to provide notice or justification.

13. PRIVACY POLICY

We place strong importance on safeguarding your information and maintaining your privacy. Please take a moment to review our Privacy Policy. By using the Services, you acknowledge and accept the terms outlined in our Privacy Statement, which forms part of these Legal Terms.

Please be aware that our Services are hosted in Canada. If you choose to access and use the Services from a location outside Canada, where data protection laws may differ, you agree to transfer your data to Canada and give your clear consent for it to be processed there in accordance with our Privacy Policy.

14. TERM AND TERMINATION

The terms described above will continue to apply for as long as you use the Services. We retain the authority to restrict or deny access to the Services—including by blocking specific IP addresses—for any individual and for any reason, whether justified or not. This may include, but is not limited to, violations of any commitments, guarantees, or responsibilities outlined in these Legal Terms or any applicable laws or regulations. Such action may be taken at our discretion, without notice, and without any liability on our part.

We also reserve the right to terminate your access or involvement in the Services at any time and without warning. If your account is suspended or closed, you are not permitted to create another account using your name, someone else’s name, or a fictional identity, even if you act on behalf of another individual.

Beyond suspending or closing your account, we may take additional legal steps, which could include civil proceedings, criminal charges, or court injunctions, depending on the situation.

15. MODIFICATIONS AND INTERRUPTIONS

We reserve the right, at our sole discretion and without giving prior notice, to change, update, or remove any part of the Services at any time and for any reason. However, we are not obligated to revise or update any specific information about the Services. We may also modify, pause, or stop offering the Services in full or in part at any time. If this happens, we will not be held responsible to you or to any third party for any changes, suspensions, stoppages, or price adjustments related to the Services.

We cannot promise that the Services will always be available without interruption. Technical problems involving hardware or software, or required maintenance, may occasionally result in service interruptions, delays, or errors. We may, at any time and without notice, revise, suspend, or stop the Services for any reason. You agree that we are not responsible for any losses, damages, or inconvenience caused by the unavailability or discontinuation of the Services. These Legal Terms do not create any obligation for us to maintain or support the Services, or to release updates, patches, or fixes.

16. GOVERNING LAW

These Legal Terms, along with your use of the Services, are governed by the laws of the United States, without considering any rules about conflicts between different legal systems.

17. DISPUTE RESOLUTION

Informal Negotiations

To help manage costs and simplify the resolution process for any claim, disagreement, or dispute related to these Legal Terms (together referred to as "Disputes") that either you or we may raise (individually referred to as a "Party" and collectively the "Parties"), both Parties agree to first attempt to resolve the issue informally. These informal discussions must last at least thirty (30) days before moving forward with arbitration. This process begins once one Party sends written notice of the Dispute to the other.

Binding Arbitration

If the Parties are unable to resolve the issue through informal talks, the Dispute will be resolved solely through final and binding arbitration, except for specific Disputes described below. BY AGREEING TO THIS, YOU ACKNOWLEDGE THAT, IF NOT FOR THIS PROVISION, YOU WOULD HAVE THE RIGHT TO FILE A LAWSUIT IN COURT AND HAVE YOUR CASE HEARD BY A JURY.

Arbitration will follow the Commercial Arbitration Rules and, if applicable, the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association ("AAA"), available on the AAA website. Fees related to arbitration will follow AAA Consumer Rules, and if the arbitrator finds those fees to be excessive, we will cover them. Arbitration can take place by phone, online, in writing, or in person. The arbitrator will provide a written decision, with reasons if both parties request them. If the arbitrator’s decision does not comply with the law, the outcome may be challenged. Unless otherwise required by law or AAA rules, arbitration will be held in Wyoming.

In specific circumstances, such as enforcing or pausing arbitration, or confirming or challenging an arbitrator’s decision, legal action may be taken in court. If a dispute goes to court rather than arbitration, it must be brought in the state or federal courts located in Wyoming. Both Parties agree to the jurisdiction of these courts and waive any objections related to location or personal jurisdiction.

These Legal Terms are not governed by the Uniform Computer Information Transaction Act (UCITA) or the United Nations Convention on Contracts for the International Sale of Goods.

No matter the claim, legal action relating to the Services must be initiated within one (1) year from the event giving rise to the Dispute. If any part of this section is found to be invalid or unenforceable, then only that portion will be excluded from arbitration. Any such matter will instead be handled in the courts listed above, and both Parties agree to their authority.

Restrictions

Both Parties agree that arbitration will only cover the specific dispute between them. To the fullest extent permitted by law:
(a) arbitration will not be combined with other legal actions;
(b) no dispute may proceed on a class-action basis or use class procedures; and
(c) no case may be brought in a way that claims to represent the interests of the general public or others.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the informal resolution and arbitration terms outlined above:
(a) issues related to the enforcement or defense of a Party’s intellectual property rights;
(b) claims involving theft, piracy, privacy violations, or unauthorized use;
(c) requests for injunctive relief.

If any part of this section is found to be illegal or unenforceable, the relevant Disputes will not be arbitrated and will instead be handled by the courts previously mentioned. Both Parties consent to the jurisdiction of those courts for such matters.

18. CORRECTIONS

Examples of material on the Services that may include typographical mistakes, incorrect details, or missing information include product descriptions, prices, and stock status, among other elements. We reserve the right to correct such errors, update inaccurate information, or add missing details at any time, without providing prior notice. This includes making changes or updates to any content presented on the Services.

19. DISCLAIMER

The Services are offered on an "as-is" and "as-available" basis. By using the Services, you acknowledge and accept that you do so at your sole risk. To the fullest extent allowed by law, we disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, suitability for a particular purpose, and non-infringement.

We make no guarantees or claims regarding the accuracy or completeness of the content on the Services, or the content found on any websites or mobile applications linked to the Services. We also do not accept responsibility or liability for the following:

1. Any errors, inaccuracies, or mistakes in the content or materials;
2. Any injury or damage to person or property resulting from access to or use of the Services;
3. Any unauthorized access to or misuse of secure systems or stored data.

We do not guarantee, endorse, or assume responsibility for any products or services promoted or offered by third parties through the Services, through any linked websites, or in any banner or other advertising. We are not involved in and are not responsible for monitoring any transactions between you and third-party sellers of goods or services. You are advised to use good judgment and take precautions when purchasing any product or service in any setting or platform.

20. LIMITATIONS OF LIABILITY

Even if we have been informed of the potential for such damages, NEITHER WE NOR OUR DIRECTORS, EMPLOYEES, OR AGENTS SHALL BE HELD RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES RELATED TO YOUR USE OF THE SERVICES. This includes, but is not limited to, loss of profits, loss of revenue, loss of data, or any other types of damages.

No matter what the nature of the claim may be, our total liability to you will always be limited to the amount you have paid to us, if any. Certain jurisdictions, including some international regions and U.S. states, do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If such laws apply to you, some or all of the above limitations and disclaimers may not apply, and you may have additional rights.

21. INDEMNIFICATION

You agree to take full responsibility for: (1) your use of the Services; (2) any breach of these Legal Terms; and (3) any false statements or violations of your representations and warranties as described in these Legal Terms. This includes agreeing to defend, indemnify, and hold us harmless—along with our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees—from any loss, damage, liability, claim, or demand (including reasonable legal fees and expenses) brought by a third party as a result of these actions.

Even with this agreement, we reserve the right to take full control of the defense and management of any matter for which you are responsible for indemnifying us, at your own cost. You also agree to cooperate with us in defending any such claims, also at your own cost. We will make reasonable efforts to notify you if we become aware of any claim, legal action, or proceeding that falls under this indemnity agreement.

22. USER DATA

We retain certain information you provide to the Services in order to operate them effectively, along with data related to your usage of the Services. While we regularly back up our data, you are solely responsible for any information you submit or that is linked to your activity on the Services. You agree to release us from any claims related to the loss or corruption of that data, and you acknowledge that we are not liable for any such loss or damage.

23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Submitting forms online, sending emails to us, and accessing the Services all constitute electronic communications. By engaging in these actions, you expressly agree to receive communications from us electronically. You also agree that any agreements, notices, disclosures, and other information we provide to you via email or through the Services satisfy any legal requirement that such communications be in writing.

You give your consent to receive notices, policies, and records of transactions electronically—whether initiated or completed by us or through the Services. This includes the use of electronic signatures, contracts, orders, and other related records. Additionally, you waive any rights or requirements under laws or regulations in any jurisdiction that demand the use of paper documentation or non-electronic methods for payments, credit issuance, or the delivery and retention of records.

24. CALIFORNIA USERS AND RESIDENTS

You can reach out to the Complaint Assistance Unit within the Division of Consumer Services at the California Department of Consumer Affairs either by phone or by sending a written inquiry.

25. MISCELLANEOUS

These Legal Terms, along with any policies or operational guidelines we post on or in connection with the Services, represent the complete agreement and understanding between you and us. Our decision not to enforce or exercise any provision or right under these Legal Terms shall not be interpreted as a waiver of that provision or right. These terms shall be enforced to the fullest extent allowed by law.

We may assign some or all of our rights and responsibilities at any time. We are not liable for any loss, damage, delay, or failure to act that results from events beyond our reasonable control. If any part of these Legal Terms is determined to be invalid, unlawful, or unenforceable, that specific part will be removed without affecting the enforceability of the remaining terms.

Nothing in these Legal Terms or your use of the Services creates a joint venture, partnership, employment, or agency relationship between you and us. These terms will not be interpreted against us simply because we drafted them. You also waive any objections related to the electronic nature of these Legal Terms, including any requirement for physical signatures to enforce them.

26. CONTACT US

To obtain additional information about utilizing the Services or to address a complaint regarding the Services, visit our contact us page, or kindly reach out to us at the following contact information:

Klyvera

Open Monday-Friday

9AM-5PM EST

Company Name: ECOMG LLC

EIN: 301373855

Email: support@klyvera.com

Phone: +18574653257

Address: 239 Rangeway Rd, North Billerica, MA 01862, USA

We aim to respond within 24 hours during our 9am to 5pm EST business hours.